I’m a new hire
Onboarding guide
SUNet ID Sponsorship is required for contractors, visiting scholars, or temporary staff
Congratulations! As you begin your role, SLAC IT is here to support you with the tools, access, and guidance you need to hit the ground running. This page helps you navigate setup, support, and the timeline from Pre-Day 1 onward.
How to use this page
We’ve organized the information with you in mind. As you scroll, look for the 🔝 button in the lower right to quickly return to the top, and watch for ❗ to spot important info you won’t want to miss.
Use these links to jump to sections
➤ Start your journey: Onboarding steps from Pre-Day 1 to Week 4
➤ Timeline: Key activities, orientations, and IT steps
➤ Frequently asked questions: Answers to common questions
PRE-DAY 1 (Things to know)
Please check your email for the latest details. If you need assistance, contact your hiring manager or the person listed in the email.
Emails to expect
A SLAC Recruiting Coordinator will provide an overview of essential information, what to expect, and key emails to look out for from:
Stanford: Sends a link to the Welcome Center Zoom Orientation and instructions for setting up your SUNet ID (Stanford system access and email ID). If you already have a SUNet ID, you can skip this step.
SLAC I-9 Administrator: Contacts you before your start date to arrange Form I-9 completion (in-person or remote options).
SLAC Talent Development Associate: Invites you to the Day 1 Zoom session, covering essential SLAC information.
SLAC Account Services Team: Sends you an email containing your SLAC account information, requested by your SLAC Point of Contact or manager to add you to the system.
⚙️ SLAC IT Orientation Team: Sends a welcome email with orientation details, helpful links, and tips to ensure you're set up and ready for your first day.
As a SLAC employee, you are also considered a Stanford University employee and are therefore required to have a SUNet ID (Stanford University Network ID). This ID is permanent—it stays with you even if you leave and later return. To ensure smooth access to Stanford and SLAC systems, it’s preferable to create your SUNet ID before your SLAC account is created.
What to expect and how to create a SUNet ID
Look for your "Welcome to Stanford" email, which includes your Employee ID number—you’ll need this to create your SUNet ID.
Go to the Stanford Accounts website and select “Create a new SUNet ID.”
Choose a SUNet ID you’ll be comfortable sharing with managers and colleagues, as it cannot be changed once created and will stay with you even if you leave and later return.
Your SUNet ID also serves as your Stanford email address, following this format: your-sunetid@stanford.edu.
Contractors, visiting scholars, temporary staff, or interns
If you are not classified as a regular SLAC employee, you may need a sponsor to create a SUNet ID. Learn more about SUNet ID Sponsorship requirements.
Before you can access SLAC systems or fully participate in ⚙️ SLAC IT Orientation, your hiring manager must first initiate your SLAC computer account setup. Here’s what happens next:
Hiring manager: Submits the SLAC Computer Account Request. This form starts your SLAC account setup and triggers the next steps in the process.
You (the new hire): Sign the IT Resources Policy Agreement
Watch for a secure, encrypted email titled “TAKE ACTION ASAP—Secure: Acceptable Use of Information Technology Resources Policy.”
Register your personal (non-SLAC) email by following: How to Register for Secure Email | University IT
Once registered, open the encrypted message to review and sign the policy.
SLAC IT Account team: Creates your SLAC account
Once you’ve signed the policy, the SLAC IT team will create your computer account and email your login credentials. (See next step: “Retrieve your SLAC account credentials & set up Duo❗”)
Once you've completed the previous step (See: “Complete the SLAC Computer Account Request & IT Policy Agreement process ❗”), continue with the steps below to access your SLAC account and set up Duo:
Retrieve your SLAC account credentials
SLAC IT Account team: Sends you an encrypted email titled “TAKE ACTION ASAP—Secure: SLAC Account Created” which includes:
Your SLAC username and temporary password.
Instructions to change your password.
Duo setup instructions
Reset your SLAC account password
For SLAC Active Directory account
You’ll need to change your temporary password before accessing SLAC systems. Choose the option that applies:Not using a SLAC-managed computer yet?
Use the Active Directory Password Change Form.
Note: Most new hires won’t receive their SLAC-managed device until Day 1. If that’s your case, use the form above.Using a SLAC-managed computer?
Follow the password reset instructions.
For SLAC Unix Account: Update your password here.
Set up Duo Two-Step Authentication
Install DUO Two-Step Authentication to enable secure access to SLAC systems.
Need help? Contact your hiring manager or the person listed in the email.
If your role requires a SLAC-issued device, your hiring manager will coordinate with SLAC IT to request and prepare the equipment ahead of your start date. SLAC IT will configure the device, and your manager will make sure it gets to you—either in person or by shipping it if you’re working remotely.
Check with your manager about the device
Not sure whether you’ll be issued a device or when to expect it? Ask your manager. Device needs and delivery timing vary by role and department, and IT doesn’t send direct updates to new hires about device readiness.
A YubiKey to go with your device
Your manager will also request a YubiKey—a small physical security key used for secure login—as part of your setup.
For on-site new hires: You’ll receive your YubiKey during ⚙️ SLAC IT Orientation. If you’re unable to attend in person, you can pick it up later at Building 50, First Floor lobby, the next time you’re onsite.
For remote new hires: Your manager will coordinate shipment of the YubiKey to you.
SLAC’s cybersecurity practices
As outlined in the SLAC Acceptable Use Policy, all SLAC work must be performed on SLAC-managed systems or accessed through authorized service gateways and specifically approved applications. This helps protect lab data and infrastructure. Everyone plays a role in keeping our digital environment secure. For more details, visit:
Explore the onboarding tools and resources—an enhanced webpage that replaces the former PDF checklist, offering helpful links and practical guidance on cybersecurity, collaboration, cloud storage, and more—all in one convenient place.
Review it before your ⚙️ SLAC IT Orientation, where many of these topics will be introduced.
You'll need prior approval to enter SLAC on Day 1 without a badge.
Your hiring manager and onboarding email will guide you through the process. Here’s some general guidance to help you prepare:
Site access & SLAC badge
Your hiring manager will be your primary contact, and you can expect guidelines from them about the site access form.
Learn more about Badging at SLAC.
Transportation
Driving? Find directions and maps on Coming to SLAC.
Taking public transit? Request your Stanford-issued transit pass before you start by completing the Transit Pass Request Form for New Employees.
Pass delivery isn’t guaranteed by your first day, so you may need to purchase a fare.
For more options, visit Stanford Transportation or check the SLAC Transportation page.
DAY 1
When you check in at SLAC’s gate, Security will verify your entry details based on the pre-authorization process guided by your hiring manager.
For more details, refer to Pre-Day 1 (Things to know) > Plan your first day at SLAC
Check with your manager where to meet:
Find locations using Meeting Rooms
Download the Meeting Rooms Map (PDF)
Check with your hiring manager to determine which required SLAC training to complete first, and begin as soon as you receive your SLAC Institutional Database (SID)—also known as your SLAC System ID.
Learn more about Minimum Required Training and Access the Web Training Portal.
Contact the Service Desk for password reset assistance if you have login issues.
Tip: Mark your calendar—Renewing your SLAC badge
Your first year will fly by! Your SLAC badge expires one year after it’s issued—the expiration date is boldly printed below your name.
SLAC does not send renewal reminders, so plan ahead.
Set a calendar reminder a few days before your badge expires.
Complete Course 219 - ES&H Orientation Training before your expiration date so you have time to pick up your new badge.
Remote employees: Can’t pick up your badge before the deadline? Email the Badging Office 24 hours before your next site visit for instructions.
Complete CS200 cybersecurity training within 5 days of receiving a SLAC computer account
Go to the SLAC Training Portal → click "Automatic Login" (located in the blue box on the login page) → sign in using the credentials from your SLAC account email → search for CS200 → complete it and save your certificate.
Need help? Contact your hiring manager.
Some important communications—such as Stanford system updates, account notifications, or university-wide announcements—may be sent to your Stanford email address (SUNet ID).
To make sure you don’t miss anything, you can forward your Stanford email to your SLAC inbox.
Steps to forward your Stanford email
Click “Manager” button.
Click the “Email” tab.
Click “Forward email.”
Check the second box, "email address(es) below.”
Enter your SLAC email into the “Email 1” area.
Click “Save.”
Please check with your SLAC point of contact (POC) or manager to see if your Stanford account access is available.
Check your email for last-minute updates from the ⚙️ SLAC IT Orientation team.
Why attend in person?
On-site new hires can pick up their YubiKey, meet the team, and get answers on the spot.
When: Mondays · 2:00–3:00 PM (PT) — Held Tuesday if Monday’s a holiday
Where: B053 R4002 Toluca Conference Room – on-site attendance encouraged
Remote new hires: Check your email to join the Zoom meeting — or your Outlook calendar if you already have access
Need to find a conference room or printer-friendly PDF?
Orientation presentation:
Open directly in presentation mode (full-screen slideshow style)
Open in viewer mode (slides with sidebar navigation, no edit access)
Agenda
Account usage and access: Learn about account usage, device login, DUO, SLAC webmail, IAT (timesheet), and SLAC Training
Stanford account usage: Access Stanford services like Axess, Google, and more.
YubiKey setup: Receive and set up your YubiKey for secure laptop access.
Device configuration: Set up bookmarks, Outlook, Slack or Teams, and Crashplan.
IT support resources: Overview of the Service Desk, IT Tools and Marketplace, Software Management, and Cybersecurity Alerts.
Remote access setup: Learn how to connect securely using VPN, Citrix, and DUO.
WEEK 1–4
Need help? Visit the Support page anytime for all IT help options:
Report a Problem
Submit a ticket for the fastest way to get assistance, track your request, and resolve your issue
Chat support
Chat with Virtual Agent to get real-time answers, check ticket status, submit a ticket, or connect with a live SLAC IT support specialist (available Monday–Friday · 8 am–5 pm PT).
Call
(650) 926-4357, available Monday–Friday · 7:00 am–6:00 pm (PT).
Onsite support
Visit our Support Desk in Building 50 (first-floor lobby), open Monday–Friday · 8:00 am–5:00 pm (PT)
Join your first SLAC IT Jams—a monthly series of short talks that spotlight SLAC tools, services, and tech initiatives. It’s a great way to get oriented, ask questions, meet people, and enjoy a snack or two.
Check these channels regularly:
#slac-it-official: The official communication hub for SLAC IT
#slac-it-outages: Get notified about system outages and updates
#slac-knowledge: SLAC-related insights; great for new hires and hard-to-find info
Browse all Slack channels: Join workspaces relevant to your role and interests.
These tools and resources aren’t just for new hires—they’re useful for anyone who could use a refresher or quick update.
Recommended IT Tools is a matrix that helps you choose the right tools for collaboration, communication, device configuration, and more.
Check with your manager or team for access to shared files relevant to your role and projects.
Microsoft OneDrive
Cloud-based storage for individuals to store, share, and sync files across devices.
Login credential: SLAC ID (username)
SLAC Network File Share (V Drive)
Network-based storage for departmental file sharing, updates, and access. Check with your manager for usage.
Login credential: SLAC ID (username)
Virtual Private Network (VPN) required
Google Drive
Cloud-based storage for individuals to store, share, and sync files across devices with personal access control.
Login credential: SUNet ID
Google Shared Drives
Cloud-based storage for teams. Files are owned by the team, ensuring continued access even if members leave.
Login credential: SUNet ID
Learn more about Google Shared Drives at Stanford
Google Drive storage is no longer unlimited. It offers a fixed amount of space, and additional storage can be purchased if needed.
SLAC uses the Avaya Workplace Client softphone, which allows you to make and receive calls from your SLAC phone number on your SLAC-provided computer or personal mobile device.
Available for Windows, Mac, Android, and iPhone
Install on your SLAC device or personal phone for remote access
Stay connected without needing a physical desk phone
As you settle in at SLAC, you may need extra IT equipment such as a keyboard, monitor, or mouse. Browse and order from the IT Marketplace.
A PA number (Purchase Activity) is a charge code used for payments at SLAC. Contact your manager or department admin to get your department’s code for IT Marketplace purchases.
As you settle in at SLAC, Chat with Virtual Agent makes it easy to get real-time help—no ticket required. It’s a great first stop for common technical issues and helps SLAC IT track and respond efficiently.
Easily manage technical inquiries
🅐 Type your request for real-time help with login, accounts, and troubleshooting.
🅑 Check ticket status, report a problem, or connect with a live SLAC IT support specialist (available Monday–Friday, 8 am–5 pm PT).
Where to find Chat with Virtual Agent
Find it on the SLAC IT homepage under Get help and on the Support page
As you get started at SLAC, Chat with AI helps you quickly find answers to IT-related questions, forms, and policies—like “Can I connect my personal computer to the SLAC network?”
Powered by Generative AI and Natural Language Understanding, this tool enhances search efficiency and supports your onboarding experience—and beyond. It’s a helpful way to search for IT-centric guidance and explore SLAC systems and services at your own pace.
Find it mid-page on the SLAC IT homepage
We value your feedback! Share your IT onboarding experience to help us improve and better support future new hires. Submit the Voice of the Client form within a week of attending ⚙️ SLAC IT Orientation.
➤ Timeline—Orientations & key IT steps
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Pre-Day 1Create your SUNet ID❗
It’s preferable to create your SUNet ID before your SLAC account is created to ensure smooth access to Stanford and SLAC systems. Check your "Welcome to Stanford" email for your Employee ID number—you’ll need it to create your SUNet ID.
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PRE-DAY 1Complete the SLAC Account Request and IT Policy Agreement process❗
After your manager submits the account request, register for secure email to access the encrypted message and sign the required policy agreements. Watch for the “Account Services” email with your SLAC account details—early action ensures full access during your ⚙️ SLAC IT Orientation.
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Pre-Day 1Retrieve your SLAC account credentials & set up Duo❗
After signing the policy agreement, you’ll receive an encrypted email from SLAC IT with your account credentials and Duo setup instructions. Then, reset your passwords and install Duo to enable secure access to SLAC systems.
Retrieve SLAC credentials & Duo setup details -
Pre-Day 1 (Things to know)Explore onboarding tools and resources to get started at SLAC
Before your ⚙️ SLAC IT Orientation—where these topics will be covered—take time to explore onboarding tools and resources.
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PRE-DAY 1 (Things to know)Review SLAC-issued device & YubiKey setup
If your role requires a SLAC-issued device, your manager will work with SLAC IT to prepare it before your first day. Check in with your manager if you're unsure when or how you'll receive your device or YubiKey—especially if you’re working remotely.
Attend ⚙️ SLAC IT Orientation in person to receive your YubiKey.
Review SLAC-issued device & YubiKey setup details -
DAY 1 • Monday • 9:00–10:25 AM (PT)Day One at SLAC Zoom
Hosted by SLAC HR, covering essential information about SLAC.
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DAY 1 • Monday • 10:30–12:00 PM (PT)Stanford Welcome Center Zoom orientation
Hear from Stanford leaders, explore its culture, history, and core values, and discover key services to help you get started. Connect with fellow new hires in this fast-paced session!
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DAY 1 • Monday • 2:00–3:00 PM (PT)⚙️ SLAC IT Orientation❗
Our IT experts will guide you through essential IT resources:
• Account usage and access
• Device configuration
• Enabling remote work
• Issue a YubiKey for secure access
• Answer your questions
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DAY 2 • Tuesday • 11:00–12:00 PM (PT)Benefits orientation session
Hosted by Stanford. You can find the link to the benefits session in your welcome email from "welcome-to-stanford@stanford.edu."
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Week 1Help us improve—share your feedback❗
Tell us about your ⚙️ SLAC IT Orientation experience by completing the Voice of the Client feedback form within a week. Your input helps us enhance IT onboarding for future new hires. Thank you.
New hires
➤ Frequently asked questions
⚙️ SLAC IT Orientation
Watch for onboarding emails with important to-dos, including steps outlined in Start your journey > PRE-DAY 1:
Create your SUNet ID to activate access to other systems
Ensure SLAC Computer Account Request submission
Sign the Acceptable Use of Information Technology Resources Policy
Retrieve your encrypted SLAC account email & set up Duo
Device distribution
The process varies by department and depends on whether you're onsite or remote. Your hiring manager is responsible for arranging your device.
Check your email for last-minute updates from the ⚙️ SLAC IT Orientation team.
Why attend in person?
On-site new hires can pick up their YubiKey, meet the team, and get answers on the spot.
When: Mondays · 2:00–3:00 PM (PT) — Held Tuesday if Monday’s a holiday
Where: B053 R4002 Toluca Conference Room – on-site attendance encouraged
Remote new hires: Check your email to join the Zoom meeting — or your Outlook calendar if you already have access
Need to find a conference room or printer-friendly PDF?
Orientation presentation:
Open directly in presentation mode (full-screen slideshow style)
Open in viewer mode (slides with sidebar navigation, no edit access)
Agenda
Account usage and access: Learn about account usage, device login, DUO, SLAC webmail, IAT (timesheet), and SLAC Training
Stanford account usage: Access Stanford services like Axess, Google, and more.
YubiKey setup: Receive and set up your YubiKey for secure laptop access.
Device configuration: Set up bookmarks, Outlook, Slack or Teams, and Crashplan.
IT support resources: Overview of the Service Desk, IT Tools and Marketplace, Software Management, and Cybersecurity Alerts.
Remote access setup: Learn how to connect securely using VPN, Citrix, and DUO.
Your hiring manager will arrange device distribution before orientation. The process varies by department and depends on whether you are an on-site or remote employee. If you have questions about your device, check with your hiring manager before your start date.
Cybersecurity, accounts, and access (site & remote)
Essential credentials: SUNet ID, SLAC ID, SID, Cardinal Key, and more
Two-step authentication (2FA) enhances security by requiring both something you know (like your password) and something you have (e.g., a YubiKey or Duo Mobile app). Many SLAC systems require 2FA for login.
What is a YubiKey? It is a small security device that plugs into your computer’s USB or USB-C port. It allows you to log in with a simple tap instead of entering a code.
Where do I get it? During ⚙️SLAC IT Orientation, you’ll receive a YubiKey along with setup instructions.
For more details, refer to the Two-Step Authentication User Guide - Duo/YubiKey or visit the YubiKey section on the SLAC IT website.
Cardinal Key is a secure way to log in without needing your password every time. It makes accessing SLAC and Stanford services faster and safer, especially when using VPN or web tools like Google Workspace. We recommend setting it up on all your SLAC-managed Windows and Apple macOS devices for a smoother experience.
Learn more about SLAC Cardinal Key now available
SLAC’s cybersecurity practices
As outlined in the SLAC Acceptable Use Policy, all SLAC work must be performed on SLAC-managed systems or accessed through authorized service gateways and specifically approved applications. This helps protect lab data and infrastructure. Everyone plays a role in keeping our digital environment secure. For more details, visit:
SLAC and Stanford systems require several credentials for physical access, IT services, and online tools. Having this overview in one place makes it easier to understand what each credential is for and when you’ll need it.
SUNet ID – for Stanford services
A Stanford University network ID is needed to access Stanford systems.
It is the same as your Stanford email
Format: your-sunetid@stanford.edu.
Used to access your email, library access, and Cardinal Key authentication.
To ensure smooth access to Stanford and SLAC systems, it’s preferable to create your SUNet ID before your SLAC account is created.
SLAC badge – for site access
A physical badge is required to enter SLAC.
Used for building access and identification.
Issued after approval and badging appointment.
Must be renewed every year: Renewing Your SLAC badge
SLAC Institutional Database # (SID) – for internal systems
Also known as SLAC System ID (SID)
A unique digital identifier is assigned for HR and training systems.
Equivalent to a Stanford University ID (SUID) for SLAC users.
SID # (number) is given to every employee, contractor, or other worker at SLAC.
SLAC ID (username) – for SLAC services
Also called your SLAC username.
It is the same as your SLAC email
Format: your-SLAC-username@slac.stanford.edu.
Used to access your email, computer, timecard, SLAC Today, VPN, and other systems.
SLAC Active Directory account (Windows & macOS) – for SLAC user login
Used to log into SLAC-managed computers and internal IT services.
Required for email, file storage, and remote access tools.
SLAC Unix account (Linux) – for SSH (Secure Shell) protocol
Used to log into SLAC Linux clusters (such as rocky9, CentOS 7) and other Linux-related resources.
This account is not used to log in to your SLAC computer.
SLAC Cardinal Key – for secure access
A passwordless login method that links your device to your identity.
Used for Stanford services (e.g., Axess, Google Docs, Zoom).
Install it only on SLAC-managed Windows and Apple macOS devices.
A SUNet ID is your unique and permanent Stanford University Network ID, used to log into secure online services. It is recorded in Stanford’s business systems and visible to university employees. Your SUNet ID and password are your credentials, while access to specific services depends on your eligibility and authority.
What to expect and how to create a SUNet ID
To ensure smooth access to Stanford and SLAC systems, it’s preferable to create your SUNet ID before your SLAC account is created.
Look for your "Welcome to Stanford" email, which includes your Employee ID number—you’ll need this to create your SUNet ID.
Go to the Stanford Accounts website and select “Create a new SUNet ID.”
Choose a SUNet ID you’ll be comfortable sharing with managers and colleagues, as it cannot be changed once created and will stay with you even if you leave and later return.
Your SUNet ID also serves as your Stanford email address, following this format: your-sunetid@stanford.edu.
Contractors, visiting scholars, temporary staff, or interns
If you are not classified as a regular SLAC employee, you may need a sponsor to create a SUNet ID. Learn more about SUNet ID Sponsorship requirements.
In many cases, you’ll need both SLAC Credentials and a SUNet ID to access all the resources and tools required for your work.
SLAC Credentials
These are your login details for SLAC-specific systems, such as SLAC email, VPN, and internal tools. Managed by SLAC IT, your access is tied to your role and responsibilities at SLAC.
SUNet ID
This is your Stanford University account used for university-wide services, including Stanford’s portal, libraries, shared resources, and specific administrative tools. Managed by Stanford University, the SUNet ID stays with you, even if you leave and later return to Stanford or SLAC.
A SLAC account request starts the process of creating your SLAC computer account. This account gives you access to essential tools like your SLAC email, computer, training portals, and other systems needed for your role.
Having your SLAC account ready ensures the IT onboarding team can guide you through ⚙️ SLAC IT Orientation, including account access, Stanford tools, YubiKey setup, and more.
Who submits it?
To help ensure a smooth onboarding experience, your manager submits the SLAC Computer Account Request Form to get your account created on time.
Note: It’s preferable to create your SUNet ID before your SLAC account can be created.
Learn more about completing the SLAC Computer Account Request & IT Policy Agreement process.
A SLAC Institutional Database (SID) number—also called a SLAC System ID—is assigned to every SLAC worker, including employees, contractors, and third-party collaborators. It helps identify individuals in SLAC systems and provides access to certain services, such as training portals.
When do I need it?
Most of the time, you don’t need your SID—use your SLAC ID (username) to log in to SLAC services.
If your SLAC ID is disabled, you can use your SID to access the manual training portal.
How to find your SID
SLAC Active Directory account (Windows & macOS)
Used to log in to SLAC-managed Windows and macOS computers and access general IT resources.
SLAC Unix account (Linux)
Used to access SLAC Linux clusters (such as rhel6-64, CentOS 7) and other Linux-related resources.
Note: This account is not used to log in to your SLAC computer.
SLAC’s remote access VPN
Connects you to SLAC’s network, enabling access to restricted services.
Citrix
Provides a virtual Windows desktop and access to standard Windows applications via a web browser.
Login credential: SLAC ID (username)
Email accounts, encryption, and spam
Your SLAC email address is based on your SLAC ID (also called your username), which you’ll use to access systems like your computer, timecard, SLAC Today, VPN, and more.
Your SLAC ID is typically based on your SUNet ID, so it’s preferable to create your SUNet ID before your SLAC account can be created
Here’s how it works:
Create your SUNet ID
Example: jleeYour SLAC ID (username)
Matches your SUNet ID
Example: jleeEmail address format
Stanford: jlee@stanford.edu
SLAC: jlee@slac.stanford.edu
Note: Your SLAC email address cannot be changed once created. However, if your legal name changes, SLAC can create an email alias that reflects your updated name.
Click “Manager” button.
Click the “Email” tab.
Click “Forward email.”
Check the second box, "email address(es) below.”
Enter your SLAC email into the “Email 1” area.
Click “Save.”
If you receive a secure message from SLAC at a non-SLAC email address (like Gmail or Yahoo), the message won’t appear in the body of the email. Instead, it will show up as an attachment and include “Secure:” in the subject line.
To view it:
Open the email and click the attached message.
Register the personal email address the message was sent to (you’ll only need to do this once).
Use your registered password to log in and view secure messages going forward.
Report it immediately using one of these methods:
Forward the email to spam@slac.stanford.edu.
Use the Phish Alert button in Outlook.
Learn more about the Phish Alert button.
Set up a spam filter to manage messages flagged by Stanford ProofPoint
Cloud storage & backup
Check with your manager or team for access to shared files relevant to your role and projects.
Google Drive
Cloud-based storage for individuals to store, share, and sync files across devices with personal access control.
Login credential: SUNet ID
Google Shared Drives
Cloud-based storage for teams. Files are owned by the team, ensuring continued access even if members leave.
Login credential: SUNet ID
Learn more about Google Shared Drives at Stanford
Google Drive storage is no longer unlimited. It offers a fixed amount of space, and additional storage can be purchased if needed.
Microsoft OneDrive
Cloud-based storage for individuals to store, share, and sync files across devices.
Login credential: SLAC ID (username)
SLAC Network File Share (V Drive)
Network-based storage for departmental file sharing, updates, and access. Check with your manager for usage.
SLAC-managed computers are automatically backed up using CrashPlan, a cloud-based tool installed by default for all employees.
CrashPlan is covered during ⚙️ SLAC IT Orientation, so you will be introduced to it early on.
Installed on: SLAC-managed Windows and macOS devices
Backup type: Automatic, cloud-based
Login credential: SUNet ID
Review the CrashPlan FAQ
Computers, software, and communication tools
As you settle in at SLAC, you may need extra IT equipment such as keyboards, monitors, or mice. Browse and order from the IT Marketplace.
A PA number (Purchase Activity) is a charge code used for payments at SLAC. Contact your manager or department admin to get your department’s code for IT Marketplace purchases.
Windows users
Request an administrative account through the Service Desk.
Mac users
SLAC-managed Apple computers have administrative privileges enabled by default.
Go to System Preferences → Users & Groups to manage settings.
Submit a ticket if you need assistance.
Install software (no admin privileges required):
Windows: Use Software Center
Click Start (bottom left) and type Software Center in the search bar.
Open Software Center and go to Applications to browse available software.
Select and install the software you need.
Mac: Use Self Service
Open Self Service from your Applications folder.
Browse the available software list.
Click Install on the applications you need.
Request software:
If the software you need isn’t available in Software Center (Windows) or Self Service (Mac), submit a software request to obtain a license.
SLAC uses the Avaya Workplace Client softphone, which allows you to make and receive calls from your SLAC phone number on your SLAC-provided computer or personal mobile device.
Available for Windows, Mac, Android, and iPhone
Install on your SLAC device or personal phone for remote access
Stay connected without needing a physical desk phone
If your meetings are capped at 40 minutes, you’re likely using a basic (non-Pro) Zoom account. To upgrade to a licensed account:
Open the Zoom app and select SSO (Single Sign-On).
Enter stanford.zoom.us as the domain.
Log in with your SUNet ID on the Stanford SSO page.
This will grant you access to unlimited meeting durations under Stanford’s Zoom license.
Tools, resources, AI search, and support
SLAC IT provides a Recommended Tool Matrix to help you choose the best tools for collaboration, communication, remote access, and more. This matrix is based on user preferences, tool usage data, and alignment with Stanford and DOE requirements.
Learn more about SLAC IT Recommended Tools & Resources
SLAC’s Audio Visual Program supports the use of conference rooms by providing AV equipment, technical support, and troubleshooting for meetings and events, especially hybrid or tech-enabled ones.
Most standard conference rooms can be reserved directly through Outlook using Room Finder. Request forms for auditoriums, meeting support, or room upgrade consultations are available on the SLAC IT AV Services page.
To help you find your way or plan ahead:
Find locations using Meeting Room
Download the Meeting Rooms Map (PDF)
SLAC IT offers self-service tools to help you quickly find answers and troubleshoot common issues as you get started—no help ticket required.
Chat with Virtual Agent
Easily manage technical inquiries
🅐 Type your request to get real-time help with login issues, account setup, and basic troubleshooting.
🅑 Click “Available options” to check ticket status, report a problem, or connect with a live SLAC IT support specialist (available Monday–Friday, 8:00 a.m.–5:00 p.m. PT).
Where to find Chat with Virtual Agent
Find it on the SLAC IT homepage under Get help and on the Support page
Or go directly to Chat with Virtual Agent
Chat with AI
Quickly find answers to IT-related questions, forms, and policies—like “Can I connect my personal computer to the SLAC network?”
This tool is powered by Generative AI and is separate from the support ticket system. It’s a helpful way to search for IT-centric guidance and explore SLAC systems and services at your own pace.
Find it mid-page on the SLAC IT homepage
AI-Enabled Enterprise Search helps you quickly find information across SLAC—from people and internal pages to policies, systems, and tools. It’s a powerful, centralized way to explore SLAC content—all in one place.
How to use it
Click the 🔍 Search icon in the top-right corner of any SLAC Drupal website. You can refine your search by selecting:
Search this site – to find content on the current SLAC site
Search people – to locate contact information for SLAC colleagues
Search SLAC web – to explore results across multiple platforms, including:
Drupal sites
SharePoint and Confluence
Oracle data
ServiceNow knowledge articles
Stanford/DOE content
Learn more about AI-Enabled Enterprise Search
Knowledge-Based Articles (KBAs) provide step-by-step instructions, troubleshooting tips, FAQs, and helpful guidance—often with screenshots, links, or multimedia. They’re a great resource when you need quick answers without submitting a ticket.
Search KBAs by keyword in two locations
SLAC IT homepage in the Get help section
SLAC IT Support page just below the Get help section
Need help? The SLAC IT Support page lists all available IT help options in one place:
Report a Problem
Submit a ticket for the fastest way to get assistance, track your request, and resolve your issue
Chat support
Chat with Virtual Agent to get real-time answers, check ticket status, submit a ticket, or connect with a live SLAC IT support specialist (available Monday–Friday · 8 am–5 pm PT).
Call
(650) 926-4357, available Monday–Friday · 7:00 am–6:00 pm (PT).
Onsite support
Visit our Support Desk in Building 50 (first-floor lobby), open Monday–Friday · 8:00 am–5:00 pm (PT)
