IT Marketplace Frequently Asked Questions

Yes. Please discuss with your supervisor before submitting an order.

We offer a couple of adapter options in the IT Marketplace. If these do not fit your needs, you can contact your Admin to have them order your desired adapter via PCard. You can also contact the SLAC IT Service Desk for recommendations.

Once the SLAC IT Service Desk finishes configuring the computer, your Admin completes an e-Shipper (VPN required) to have the order shipped to the custodian.

A voucher is the authorization to release payment. You will receive an email notification asking you to approve the voucher shortly after the order has shipped; please only approve the voucher after you've received the equipment and verified it is working effectively.

Steps to approve the voucher

1. Complete the training course "PAT: Privacy Awareness Training (Core)" in the STA (SLAC Training Assignment):

   Since data in the voucher might include Personally Identifiable Information (PII), the Privacy Act of 1974 and DOE Order 206.1 – Privacy Program (01/16/09) requires that the Privacy Awareness Training be completed before the necessary advanced access can be granted.

2. Send an email to erp-support (erp-support@slac.stanford.edu) requesting access for approving vouchers and attach the PAT certificate (from step 1) to the email.
3. Once you are granted access, you are ready to approve vouchers in PeopleSoft. Please review the KB article, “Approve or Deny a Voucher.”

Please view our knowledge article, How to Order Custom Centrally Supported Computer Hardware to learn more about our custom configuration ordering process. However, please remember that the standard equipment offered in the IT Marketplace has much faster delivery and deployment times, and has been vetted for performance and compatibility.

You can discuss your software needs with the SLAC IT Service Desk at the time your computer is delivered, or contact them ahead of time to discuss your needs.

For a list of approved software for purchase, please visit our knowledge base article, Software Approved For Self Purchase.

To request software not on this list, nor on the list of SLAC Standard Software, please submit a Software Use Request Form (SURF).

The software installed on your computer depends on the operating system. For more details, please visit our knowledge base article, Standard applications for SLAC managed computers.

No. You’ll have the option of selecting only the computer in the ServiceNow request form. However, we strongly recommend that you include the accessories in the bundle since they have been vetted for performance and compatibility.

We generally carry stock of everything we offer on the IT Marketplace, which eliminates long lead times. If your request is urgent, you can ask our IT Service Desk to help prioritize the imaging and deployment of your order.

In the situation that we are sold out of your requested equipment, we will procure your order through our partner CDW-G, and we can ask to have your order prioritized. However, there are no guarantees of delivery by desired date.

With equipment being in stock at SLAC IT, we strive for a turnaround time of approximately 72 hours to process your order.

If we have to order your equipment via purchase requisition through our partner CDW-G, you will receive your equipment 2-3 weeks after the requisition has been fully approved. After you submit your request, we'll enter a requisition which will route to the corresponding approvers to confirm the order.

Please contact your supervisor or departmental purchasing representative (e.g., gatekeeper, administrative assistant) to obtain the Project-Activity PA code to use in your order. 

No, PCards are not allowed for ordering via IT Marketplace. You will need to use a PA# (Project & Activity code), to pay for your order. You can also allocate the order to multiple PAs if necessary.

If you need to cancel your order, please contact the IT Service Desk immediately: 650-926-4357 | SLAC IT Service Desk.

Once your request is submitted in ServiceNow, you will receive a confirmation email that contains a link to the request, where you can track the status of your order.

You will receive an email once the order has shipped. SLAC IT Service Desk will contact you when we receive the new equipment and when the equipment is ready for deployment.

All sales are final. 

If you have any questions regarding the equipment offered on the IT Marketplace, please contact our SLAC IT Service Desk before submitting an order. Our team can help answer any questions you may have. You can also visit us in Building 50–we generally have the equipment in stock and you can come by to physically take a look at the offerings.