I’m a hiring manager
Onboarding guide
SUNet ID Sponsorship is required for contractors, visiting scholars, or temporary staff
Congratulations on your new hire! Your role is crucial in helping them get off to a strong start. This SLAC IT onboarding guide walks you through key steps—from Pre-Day 1 preparation to first-week support—so your team member arrives with the right tools, access, and confidence. You’ll find timely reminders and IT guidance to support your role in the onboarding process.
How to use this page
We’ve organized the information with you in mind. As you scroll, look for the 🔝 button in the lower right to quickly return to the top, and watch for ❗ to spot important info you won’t want to miss.
Use these links to jump to sections
➤ Guide your new hire’s journey: Onboarding steps from Pre-Day 1 to Week 4
➤ Timeline: Key activities, orientations, and IT steps
➤ Frequently asked questions: Answers to common questions
PRE-DAY 1
Your new hire will receive a series of onboarding emails before Day 1 with important instructions, links, and meeting invites. Consider giving them a heads-up during early check-ins, so they know what to expect.
Emails your new hire will receive
A SLAC Recruiting Coordinator will send them an overview of essential information, what to expect, and key emails to look out for from:
Stanford: Sends a Zoom link to Stanford’s Welcome Orientation and instructions on how to create a Stanford University Net ID (SUNet ID).
SLAC I-9 Administrator: Contacts the new hire to schedule Form I-9 completion (in-person or remote).
SLAC Talent Development Associate: Sends an invite to the Day 1 Zoom session covering essential SLAC information.
SLAC Account Services Team: Sends encrypted SLAC account credentials once you, the hiring manager, submit the SLAC Computer Account Request.
⚙️ SLAC IT Orientation Team: Sends a welcome email with orientation details, helpful links, and tips to ensure the new hire is set up and ready for Day 1.
Every SLAC employee is also a Stanford University employee and must have a SUNet ID (Stanford University Network ID). This ID is permanent—it’s required for accessing Stanford and SLAC systems and stays with the employee even if they leave and return later.
To ensure a smoother onboarding experience and avoid delays, encourage your new hire to create their SUNet ID before their SLAC account is provisioned.
Your role in setting them up for success
Remind your new hire to look for the “Welcome to Stanford” email, which includes their Stanford Employee ID number—they’ll need this to create their SUNet ID.
Point them to the Stanford Accounts website to create their SUNet ID.
Encourage them to choose a professional, easy-to-share ID—it will be permanent and serve as their Stanford email address (sunetid@stanford.edu).
While it is not strictly required at the moment, having a SUNet ID in place before submitting the SLAC account request makes the process significantly smoother for SLAC IT and helps avoid delays. A plan is in place to make this a formal requirement in the near future.
Contractors, visiting scholars, temporary staff, or interns
If you are not classified as a regular SLAC employee, you may need a sponsor to create a SUNet ID. Learn more about SUNet ID Sponsorship requirements.
To ensure your new hire is ready to go on Day 1—and can fully participate in their ⚙️ SLAC IT Orientation—please complete the following steps as early as possible:
You (the hiring manager): Submit the SLAC Computer Account Request
This form is required to begin the SLAC account setup process. When it’s submitted, your new hire will receive an encrypted email prompting them to sign the IT Resources Policy Agreement.
Note: If the request is not submitted on time, SLAC IT may need to step in and contact you for approval, which will add extra steps and delay your new hire’s access.
New hire: Signs the IT Resources Policy Agreement
Before they can sign, they'll need to:
Watch their inbox for an encrypted message titled “TAKE ACTION ASAP—Secure: Acceptable Use of Information Technology Resources Policy❗”
Register their non-SLAC email by following the steps in How to Register for Secure Email | University IT.
Open the secure message and complete the agreement.
SLAC IT Account team: Creates and sends account credentials
Once the policy is signed, SLAC IT will create the SLAC computer account and email login credentials directly to your new hire so they can complete their setup. (See “What happens next: New hire retrieves account credentials & sets up Duo❗”)
Once your new hire signs the IT Resources Policy Agreement, SLAC IT will create their SLAC account and email them their login credentials and setup instructions.
They’ll be prompted to:
Retrieve their SLAC username and temporary password.
Set up Duo two-factor authentication.
You don’t need to take any action here—but it can be helpful to check in with your new hire to make sure they received the email and are able to complete setup before Day 1.
Depending on their roles and responsibilities, some new hires—whether working on-site or remotely—require a SLAC-configured computer to access internal systems and fully participate in onboarding.
As the hiring manager, you play a key role in ensuring your new hire is ready. Here’s how you can work with us to ensure everything is in place for a smooth start:
Reinforce SLAC’s cybersecurity practices
As outlined in the SLAC Acceptable Use Policy, SLAC work must be performed on SLAC-managed systems to protect lab data and infrastructure. Everyone plays a role in keeping our digital environment secure. For more details on cybersecurity and lab policies, visit,
Provide a departmental device if one is available
SLAC IT can reimage it for your new hire when coordinated at least 10-12 business days in advance.
Order a device if needed
If no departmental device is available, place an order through the IT Marketplace at least 10-12 business days before your new hire’s start date to allow SLAC IT sufficient time to configure it.
Coordinate deployment with SLAC IT
Appointments can fill quickly, so prompt coordination helps avoid delays. Let SLAC IT know whether your new hire will work on-site or remotely—this helps us prepare the appropriate deployment setup.
Once the device is ready, SLAC IT will notify you (the requester) by email and provide deployment options:
On-site Pickup at SLAC – You pick up or coordinate pickup for your new hire's device
On-site Deployment Appointment – Your new hire meets with IT for setup
Remote Deployment / Shipping – For remote hires, the device is shipped directly
Order a YubiKey in advance
YubiKeys—a small physical key used for secure login—should be ordered simultaneously with the device.
For on-site new hires: The YubiKey will be distributed during ⚙️ SLAC IT Orientation. If your new hire doesn’t attend in person, they’ll need to pick it up at Building 50, First Floor lobby, the next time they’re onsite.
For remote new hires: Coordinate with SLAC IT to have the YubiKey shipped directly to them.
Why it matters
New hires may feel unprepared if a device or YubiKey isn’t ready. Early planning helps ensure a smoother, more confident start—so your new hire can hit the ground running on Day 1.
Ahead of their ⚙️ SLAC IT Orientation, your new hire will receive a welcome email from the SLAC IT orientation team, including a link to the onboarding tools and resources. This enhanced webpage replaces the former PDF checklist and offers helpful links and practical guidance on topics like cybersecurity, collaboration, cloud storage, and more—all in one convenient place.
You don’t need to review the content in detail, but having a general sense of what’s included can help you reinforce key takeaways and answer questions that may come up.
A friendly reminder
Your new hire will need prior approval to enter SLAC on Day 1 without a badge. As the hiring manager, you’re key to helping your new hire gain access. For the latest procedures, check the VUE | Visitor User Employee Center, where you’ll find site access guidance and forms.
Site access
Use the VUE Center to find the most up-to-date guidance, including the SLAC Site Access Portal Form, which you can direct your new hire to complete.
The form asks for a SLAC Point of Contact—be sure to use the name of the person who will meet your new hire on Day 1.
Once submitted, your new hire will receive email confirmation for site entry.
SLAC badge
All new hires must have a sponsor to receive a SLAC badge. As the hiring manager, you may need to take this step or coordinate with your department to ensure it’s in place.
Check the full details on Badging at SLAC.
Transportation
If they’re driving, your new hire can find directions and maps on Coming to SLAC.
If they’re using public transit, encourage them to request a Stanford-issued transit pass by completing the Transit Pass Request Form for New Employee.
Pass delivery isn’t guaranteed by Day 1, so they may need to purchase their own fare initially.
For more options, refer them to Stanford Transportation or the SLAC Transportation page.
DAY 1
When your new hire checks in at SLAC’s gate, Security will verify their entry based on the pre-authorization steps completed before Day 1. Be sure to confirm in advance that they’ve received the email confirmation for site entry.
To ensure a smooth arrival, communicate ahead of time where you’d like your new hire to go first—whether that’s a meeting location, orientation space, or team area. Make their first moments on site easier by sharing these quick resources to help them find a meeting room and navigate SLAC:
New hires must complete required SLAC training before receiving their SLAC badge or accessing specific systems. Stay informed about evolving policies so you can support your new hire and keep your team up to date.
Here’s how you can help
Confirm which Minimum Required Training your new hire needs and when to begin—typically after they receive their SLAC System ID (SID).
Point them to the Web Training Portal and encourage early completion to avoid delays.
If login issues arise, direct them to the SLAC Service Desk for assistance.
Tip: Mark your calendar—Renewing your SLAC badge
SLAC badges expire one year after they’re issued. Renewal reminders are not sent.
Everyone, including new hires, must complete Course 219 – ES&H Orientation before renewing their badge.
Remote employees who can’t pick up a badge before it expires must contact the Badging Office at least 24 hours before their next visit.
Stay updated by checking SLAC Today for announcements on training and badge renewal requirements.
When things are coordinated ahead of time, Day 1 becomes all about follow-through. A SLAC-issued, properly configured device ensures your new hire can access essential systems, stay secure, and fully participate in onboarding activities. SLAC IT is here to support you — your early coordination helps set the stage for a smooth, confident first day for your new team member.
Quick checklist
✔ Has the device been fully prepared and assigned to your new hire?
✔ Is it ready for pickup, or have delivery and setup arrangements been made?
✔ For remote hires, have delivery details and next steps been clearly communicated?
Most new hires attend SLAC IT Orientation on their first day. It’s a one-hour session that helps them get set up with SLAC systems, cybersecurity tools, and IT support resources.
While SLAC IT sends orientation details directly to the new hire, you can encourage them to come with questions and help them feel confident about what to expect. For on-site hires, coordinate where they should go next once the session ends.
Why attend in person?
On-site new hires can pick up their YubiKey, meet the team, and get answers on the spot.
When: Mondays · 2:00–3:00 PM (PT) — Held Tuesday if Monday’s a holiday
Where: B053 R4002 Toluca Conference Room – in-person attendance strongly encouraged
Remote new hires: Will receive the Zoom link in their welcome email— or may see it on their Outlook calendar if early access is set up.
Need to find a room? Conference room or printer-friendly PDF
What’s covered
Account usage and access: Device login, DUO, SLAC webmail, IAT (timesheet), and SLAC Training
Stanford account usage: Access Stanford services like Axess, Google, and more.
YubiKey setup: Receive and configure a YubiKey for secure laptop access.
Please order the YubiKey in advance so it’s ready at orientation. If a new hire does not attend, they will need to pick it up at Building 50 (first-floor lobby) the next time they're on site.
Learn more about Plan for a SLAC-issued device & YubiKey for on-site or remote new hires ❗
Device configuration: Set up bookmarks, Outlook, Slack or Teams, and Crashplan.
IT support resources: Overview of the Service Desk, IT Tools and Marketplace, Software Management, and Cybersecurity Alerts.
Remote access setup: Learn how to connect securely using VPN, Citrix, and DUO.
WEEK 1–4
If your new hire needs help beyond Chat support, SLAC IT offers multiple ways to get assistance. The Support page lists all available options in one place:
Report a Problem
Submit a ticket for the fastest way to get assistance, track your request, and resolve your issue
Chat support
Chat with Virtual Agent to get real-time answers, check ticket status, submit a ticket, or connect with a live SLAC IT support specialist (available Monday–Friday · 8 am–5 pm PT).
Call
(650) 926-4357, available Monday–Friday · 7:00 am–6:00 pm (PT).
Onsite support
Visit our Support Desk in Building 50 (first-floor lobby), open Monday–Friday · 8:00 am–5:00 pm (PT)
Highlight SLAC’s safety culture and help your new hire feel informed and supported in their environment.
Remind them that their badge includes essential safety tips and resources.
Learn more about Environment Safety & Health (ES&H)
Share the training schedule, clarify expectations, and address any immediate questions.
Walk them through key areas: assigned workspaces, team zones, community spaces, and other relevant facilities.
Make sure their workspace is fully set up and meets their needs.
Visit the SLAC IT Marketplace
Check out Space Management
Download the SLAC Ergonomic Evaluation Procedures (PDF)
SLAC IT Jams are monthly talks that highlight SLAC tools, services, and tech initiatives. They’re a great way to stay up to date, ask questions, and build connections across SLAC—especially helpful for new hires early in their journey. A little visibility goes a long way—your engagement helps reinforce an IT-aware culture and brings back insights your team can benefit from.
Check these channels regularly:
#slac-it-official: The official communication hub for SLAC IT
#slac-it-outages: Get notified about system outages and updates
#slac-knowledge: SLAC-related insights; great for new hires and hard-to-find info
Browse all Slack channels: Join workspaces relevant to your role and interests.
These tools and resources aren’t just for new hires—they’re useful for anyone who could use a refresher or quick update.
Recommended IT Tools is a matrix that helps you choose the right tools for collaboration, communication, device configuration, and more.
Be ready to guide your new hire on which cloud storage platforms your team uses and share folders or files relevant to their role and projects.
Microsoft OneDrive
Cloud-based storage for individuals to store, share, and sync files across devices.
Login credential: SLAC ID (username)
SLAC Network File Share (V Drive)
Network-based storage for departmental file sharing, updates, and access. Check with your manager for usage.
Login credential: SLAC ID (username)
Virtual Private Network (VPN) required
Google Drive
Cloud-based storage for individuals to store, share, and sync files across devices with personal access control.
Login credential: SUNet ID
Google Shared Drives
Cloud-based storage for teams. Files are owned by the team, ensuring continued access even if members leave.
Login credential: SUNet ID
Learn more about Google Shared Drives at Stanford
Google Drive storage is no longer unlimited. It offers a fixed amount of space, and additional storage can be purchased if needed.
Chat with Virtual Agent makes it easy for anyone, especially your new hire, to get real-time help—no ticket required. It’s a great first stop for common technical issues and helps SLAC IT track and respond efficiently.
Easily manage technical inquiries
🅐 Type your request for real-time help with login, accounts, and troubleshooting.
🅑 Click “Available options” to check ticket status, report a problem, or connect with a live SLAC IT support specialist (available Monday–Friday, 8:00 a.m.–5:00 p.m. PT).
Share early to help your new hire feel supported and resolve issues faster
Find it on the SLAC IT homepage under Get help and on the Support page
Chat with AI helps new hires (and anyone at SLAC) quickly find answers to common IT questions, forms, and policies—like “Can I connect my personal computer to the SLAC network?”
Powered by Generative AI and Natural Language Understanding, it enhances search efficiency and supports onboarding and day-to-day tasks alike. It’s a helpful way to search for IT-centric guidance and explore SLAC systems and services at your own pace.
Find it mid-page on the SLAC IT homepage
We value feedback! To complete the SLAC IT onboarding process, we ask new hires to submit the Voice of the Client form within a week of attending ⚙️ SLAC IT Orientation.
A quick reminder from you can go a long way—it helps us improve the SLAC IT orientation experience and web content, and better support future new hires.
➤ Timeline—Orientations & key IT steps
-
Pre-Day 1Encourage new hire to create their SUNet ID❗
To ensure smooth access to Stanford and SLAC systems, your new hire should create their SUNet ID before their SLAC account is set up. The “Welcome to Stanford” email includes the key details they’ll need to complete this step.
-
PRE-DAY 1Submit the SLAC Computer Account Request and prompt your new hire to sign the policy❗
Submitting the SLAC Computer Account Request early allows IT to begin account setup. Your new hire will then receive an encrypted email to review and sign the IT Policy Agreement. Delays in either step may affect their ⚙️ SLAC IT Orientation and system access.
-
Pre-Day 1Support new hire as they retrieve account credentials & set up Duo❗
After their SLAC account is created, your new hire will receive an encrypted email with login credentials and Duo setup instructions. Check in to see if they need help accessing secure email, resetting passwords, or completing Duo setup for secure access.
Retrieve account credentials & sets up Duo details -
PRE–DAY 1Plan for a SLAC-issued device to support a smooth start❗
If your new hire needs a SLAC-configured computer, order early or coordinate with SLAC IT to reimage an existing departmental device. Early planning helps ensure they’re ready on Day 1—especially for remote hires.
-
Pre-Day 1Encourage your new hire to explore onboarding tools and resources
Ahead of their ⚙️ SLAC IT Orientation, suggest they review the onboarding tools and resources to get familiar with key systems and services.
-
DAY 1 • Monday • 9:00–10:25 AM (PT)Day One at SLAC Zoom
Scheduled for your new hire — Hosted by SLAC HR, this session covers essential information about SLAC.
-
DAY 1 • Monday • 10:30–12:00 PM (PT)Stanford Welcome Center Zoom orientation
Scheduled for your new hire — Hear from Stanford leaders, explore the university’s culture, history, and core values, and discover key services.
-
DAY 1 • Monday • 2:00–3:00 PM (PT)⚙️ SLAC IT Orientation❗
Scheduled for your new hire — SLAC IT introduces essential resources like account access, device setup, and remote tools. On-site attendees receive a YubiKey—a hardware device for secure system access—ordered by the hiring manager.
⚙️ SLAC IT Orientation overview -
DAY 2 • Tuesday • 11:00–12:00 PM (PT)Benefits orientation session
Scheduled for your new hire — Hosted by Stanford. The session link is included in the welcome email sent from "welcome-to-stanford@stanford.edu."
-
Week 1Support a better onboarding experience—encourage feedback❗
As part of the IT onboarding process, ask your new hire to complete the Voice of the Client feedback form within a week of attending ⚙️ SLAC IT Orientation. Your support and their input help SLAC IT refine and improve the experience for future new hires. Thank you.
hiring managers
➤ Frequently asked questions
Cybersecurity, accounts, and access (site & remote)
Essential credentials: SUNet ID, SLAC ID, SID, Cardinal Key, and more
SLAC’s cybersecurity practices
As outlined in the SLAC Acceptable Use Policy, all SLAC work must be performed on SLAC-managed systems or accessed through authorized service gateways and specifically approved applications. This helps protect lab data and infrastructure. Everyone plays a role in keeping our digital environment secure. For more details, visit:
If your new hire needs a device, be sure to either order one through the SLAC IT Marketplace or coordinate with SLAC IT to reimage a departmental device. Doing this early ensures IT has time to properly configure the device and avoids last-minute delays.
SLAC and Stanford systems require several credentials for physical access, IT services, and online tools. Having this overview in one place makes it easier to anticipate onboarding steps, support your new hire, and quickly address any access issues that may come up.
SUNet ID – for Stanford services
A Stanford University network ID is needed to access Stanford systems.
It is the same as your Stanford email
Format: your-sunetid@stanford.edu.
Used to access your email, library access, and Cardinal Key authentication.
To ensure smooth access to Stanford and SLAC systems, it’s preferable to create your SUNet ID before your SLAC account is created.
SLAC badge – for site access
A physical badge is required to enter SLAC.
Used for building access and identification.
Issued after approval and badging appointment.
Must be renewed every year: Renewing Your SLAC badge
SLAC Institutional Database # (SID) – for internal systems
Also known as SLAC System ID (SID)
A unique digital identifier is assigned for HR and training systems.
Equivalent to a Stanford University ID (SUID) for SLAC users.
SID # (number) is given to every employee, contractor, or other worker at SLAC.
SLAC ID (username) – for SLAC services
Also called your SLAC username.
It is the same as your SLAC email
Format: your-SLAC-username@slac.stanford.edu.
Used to access your email, computer, timecard, SLAC Today, VPN, and other systems.
SLAC Active Directory account (Windows & macOS) – for SLAC user login
Used to log into SLAC-managed computers and internal IT services.
Required for email, file storage, and remote access tools.
SLAC Unix account (Linux) – for SSH (Secure Shell) protocol
Used to log into SLAC Linux clusters (such as rocky9, CentOS 7) and other Linux-related resources.
This account is not used to log in to your SLAC computer.
SLAC Cardinal Key – for secure access
A passwordless login method that links your device to your identity.
Used for Stanford services (e.g., Axess, Google Docs, Zoom).
Install it only on SLAC-managed Windows and Apple macOS devices.
These individuals may not be classified as SLAC employees but could still require access to Stanford systems and services. In such cases, a sponsor may be needed to create a SUNet ID. Learn more about SUNet ID Sponsorship requirements.
A SUNet ID (Stanford University Network ID) is a permanent identifier used to access Stanford systems such as email, Google Docs, library services, and Cardinal Key authentication.
To ensure smooth access to Stanford and SLAC systems, it’s preferable that your new hire creates their SUNet ID before their SLAC account is set up. This helps prevent delays and allows IT to complete SLAC account provisioning without additional follow-up or workarounds.
Encourage your new hire to look for the “Welcome to Stanford” email—it contains:
Their Stanford Employee ID number, which is required to create a SUNet ID
Instructions to visit the Stanford Accounts website and select “Create a new SUNet ID”
The SLAC Computer Account Request is the first step in creating your new hire’s SLAC computer account. This account enables access to essential systems like email, training portals, timekeeping, and Stanford/SLAC IT tools.
As the hiring manager, you’re responsible for submitting this request as soon as you receive notification from HR that your new hire’s SLAC System ID (SID) has been created. Submitting the form early helps prevent delays that can affect IT onboarding, Day 1 readiness, and participation in ⚙️ SLAC IT Orientation for your new hire.
Once the request is submitted:
Your new hire will receive an encrypted email prompting them to sign the IT Resources Policy Agreement
After the agreement is signed, SLAC IT can create the account and send login credentials directly to your new hire
If the request isn’t submitted on time, SLAC IT may need to initiate it on your behalf and follow up with you for approval, adding extra steps and potentially delaying your new hire’s account setup.
For a visual walkthrough, refer to:
Pre-Day 1 > Submit the SLAC Computer Account Request to kick things off ❗
Email accounts, encryption, and spam
A new hire’s SLAC email address is based on their SLAC ID (also called their username), which is typically derived from the SUNet ID they chose during Stanford onboarding.
Since the SLAC ID is based on the SUNet ID, it’s preferable that your new hire creates their SUNet ID before their SLAC account is provisioned.
Example:
SUNet ID: jlee
SLAC ID (username): jlee
SLAC email: jlee@slac.stanford.edu
Note: Once assigned, the SLAC email address cannot be changed. However, if your new hire's legal name changes, IT can create an email alias that reflects their updated name.
Important messages—ranging from system updates to university announcements—may be sent to your new hire’s Stanford email address. To help ensure they don’t miss anything, encourage them to set up email forwarding to their SLAC inbox.
You can also walk them through the steps:
- Log in to your Stanford account
- Click “Manager” button.
- Click the “Email” tab.
- Click “Forward email.”
- Check the second box, "email address(es) below.”
- Enter their SLAC email into the “Email 1” area.
- Click “Save.”
If your new hire receives a secure message at a non-SLAC email address (like Gmail or Yahoo), the message won’t appear in the body of the email. Instead, it will arrive as an attachment with “Secure:” in the subject line.
To help them access it:
Open the email and click the attached message
If it’s their first time, they’ll need to register the personal email address the message was sent to (this is a one-time step)
Once registered, they can use their password to log in and view secure messages going forward
Tip: You can also refer them to How to access secure or encrypted email at SLAC
If you or your new hire receives a suspicious email, report it immediately. Quick action helps protect individuals and the broader Stanford and SLAC communities from phishing attempts and other threats.
Here are the reporting options:
Forward the email to spam@slac.stanford.edu.
Use the Phish Alert button in Outlook.
Learn more about the Phish Alert button.
Set up a spam filter to manage messages flagged by Stanford ProofPoint.
Cloud storage & backup
Your new hire may ask where to store or access shared files. You can support them by clarifying which platforms your team uses and ensuring they have access to the appropriate folders or drives.
Google Drive
Cloud-based storage for individuals to store, share, and sync files across devices with personal access control.
Login credential: SUNet ID
Google Shared Drives
Cloud-based storage for teams. Files are owned by the team, ensuring continued access even if members leave.
Login credential: SUNet ID
Learn more about Google Shared Drives at Stanford
Google Drive storage is no longer unlimited. It offers a fixed amount of space, and additional storage can be purchased if needed.
Microsoft OneDrive
Cloud-based storage for individuals to store, share, and sync files across devices.
Login credential: SLAC ID (username)
SLAC Network File Share (V Drive)
Network-based storage for departmental file sharing, updates, and access. Check with your manager for usage.
SLAC-managed computers are automatically backed up using CrashPlan, a cloud-based tool installed by default for all employees—not just new hires.
CrashPlan is covered during ⚙️ SLAC IT Orientation, so your new hire will be introduced to it early on.
Installed on: SLAC-managed Windows and macOS devices
Backup type: Automatic, cloud-based
Login credential: SUNet ID
Review the CrashPlan FAQ
Tools, resources, AI search, and support
SLAC IT provides a Recommended Tool Matrix to support consistent and effective use of tools across the lab—for communication, collaboration, remote access, and more.
This matrix is based on user preferences, tool usage trends, and alignment with Stanford and DOE requirements. It’s a helpful reference for guiding your new hire—and your broader team—toward SLAC-supported solutions.
Learn more about SLAC IT Recommended Tools & Resources
SLAC’s Audio Visual Program supports the use of conference rooms by providing AV equipment, technical support, and troubleshooting for meetings and events, especially hybrid or tech-enabled ones.
Most standard conference rooms can be reserved directly through Outlook using Room Finder. Request forms for auditoriums, meeting support, or room upgrade consultations are available on the SLAC IT AV Services page.
If your new hire will be attending or hosting in-person or hybrid meetings, these resources can be helpful to discuss or share with them early on. They make it easier to locate meeting rooms and understand each space’s capacity, location, and available amenities.
Find locations using Meeting Room
Download the Meeting Rooms Map (PDF)
SLAC IT offers self-service tools that help you and your team quickly access support, resolve issues, and explore IT systems—no help ticket required.
Chat with Virtual Agent
Easily manage technical inquiries
🅐 Type your request for real-time help with login, accounts, and troubleshooting.
🅑 Click “Available options” to check ticket status, report a problem, or connect with a live SLAC IT support specialist (available Monday–Friday, 8:00 a.m.–5:00 p.m. PT).
A tool that helps SLAC IT track and respond to your request efficiently.
Find it on the SLAC IT homepage under Get help and on the Support page
Or go directly to Chat with Virtual Agent
Chat with AI
Quickly find answers to IT-related questions, forms, and policies—like “Can I connect my personal computer to the SLAC network?”
This tool is powered by Generative AI and is separate from the support ticket system. It’s a helpful way to search for IT-centric guidance and explore SLAC systems and services at your own pace.
Find it mid-page on the SLAC IT homepage
AI-Enabled Enterprise Search helps you and your team quickly find information across SLAC—from internal pages and policies to tools, systems, and people. It’s a powerful, centralized way to explore SLAC content—all in one place.
How to use it
Click the 🔍 Search icon in the top-right corner of any SLAC Drupal website. You can refine your search by selecting:
Search this site – to find content on the current SLAC site
Search people – to locate contact information for SLAC colleagues
Search SLAC web – to explore results across multiple platforms, including:
Drupal sites
SharePoint and Confluence
Oracle data
ServiceNow knowledge articles
Stanford/DOE content
Learn more about AI-Enabled Enterprise Search
Knowledge-Based Articles (KBAs) provide step-by-step instructions, troubleshooting tips, FAQs, and helpful guidance—often with screenshots, links, or multimedia. They’re a great resource when you or your new hire need quick answers without submitting a ticket.
Search KBAs by keyword in two locations
🅐 On the SLAC IT homepage in the Get help section
🅑 On the SLAC IT Support page just below the Get help section
Need help for yourself or supporting your new hire? The SLAC IT Support page lists all available IT help options in one place:
Report a Problem
Submit a ticket for the fastest way to get assistance, track your request, and resolve your issue
Chat support
Chat with Virtual Agent to get real-time answers, check ticket status, submit a ticket, or connect with a live SLAC IT support specialist (available Monday–Friday · 8 am–5 pm PT).
Call
(650) 926-4357, available Monday–Friday · 7:00 am–6:00 pm (PT).
Onsite support
Visit our Support Desk in Building 50 (first-floor lobby), open Monday–Friday · 8:00 am–5:00 pm (PT)
