Description

Instructions for connecting a SLAC networked printer to Windows and MacOS computers.

Your device will need to be on the SLAC internal network to add these printers.

Connecting a printer to Windows 10

There are two recommended methods for connecting a SLAC printer to your Windows 10 computer. From either the System Setting "Printers & scanners" or by running the print server command. Both methods are outlined below.

Connecting from the Printers and Scanners system settings

1. Click the Start menu button and in the search box > type Printer > Click Printers & scanners

2. Click Add a printer or scanner > wait for it to scan and bring up available networked printers in your area
3. The format is Building-Room-Model e.g., 050-1LOB-C5535-01 – B050, first floor lobby, Cannon C5535 MFD
4. Select your printer > click Add Device > Done

Connecting by running print server command

The majority of SLAC's Canon MFDs are located on the Print03 print server.

1. Click Start menu button > type \\print03 > hit Enter
2. Note: You may be prompted for credentials at this point if VPN in on a non-SLAC managed machine, be sure to enter your username in the format of slac\username followed by your SLAC password.

3. In the top right search bar > search for your building should bring up all available printer
4. The format is Building-Room-Model e.g., 050-1LOB-C5535-01 i.e., B050, first floor lobby, Cannon C5535 MFD
5. Double-click or right-click > Connect to connect to the printer.

Note: \\print02 houses mostly HP, Dell, plotters, etc. (non Canon MFDs)

Connecting a printer to macOS

1. Open Self Service.
   1. It is located in the Applications folder
   2. or you can do a spotlight search for Self Service and open it from there.
      

2. Click on Browse then find Printers in the list then click on it.
   
3. In the list find your printer. The list is organized by building, room, printer manufacturer, then printer model number.
   1. Note: If you know the building and/or room number, you can use the search bar on the top left to find the printer you are looking for faster.

4. Click the install button to have the printer installed. Allow a couple minutes for the printer and drivers to be installed.
5. With the printer now installed it would be a good idea to do a test print to verify the printer is working correctly. This will also give you the opportunity to save your login credentials for this printer.
   1. To run a test print go to System Settings > Printers & Scanners. Then select the printer you just installed.
   2. This will open the info panel for the printer. Press the Printer Queue... button.
   3. With the printer queue open for that printer, look for the drop down menu called Printer at the top of your screen and select it. 
   4. Select Print Test Page to send a print job to the printer.
   5. You will then see the print job start and then stop at waiting for authentication.
   6. Located to the right of the printer's queue window look for a small icon that looks like a PadLock with an arrow going around it.
      
   7. Click on that icon to continue with authenticating your account. This will allow you to print to the computer
      
   8. The following window you will enter in your username and password. IMPORTANT: Select the check box to remember the password in your keychain. That way you do not need to enter it again.
      1. Note: you will need to change this password you just set for the printer if you change your SLAC account password. 
   9. Once everything is inputted press the OK button to continue and for the test print to continue through.
   10. If there is an issues with the test print please contact the Service Desk for support.

Troubleshooting

Printer not printing in Mac - Stopped -'Filter' failed

Problem

When I try to print from my Mac, I get an error message that says "Stopped Filter Failed" or "Unable to convert to PostScript file".

This is common when you upgrade from an older version of macOS to a newer version as the printing system within the operating system may have changed with the new version. For example, upgrading from OS X 10.14.7 to macOS 11 (Big Sur) can cause these errors because the entire system that allows you to print has changed. To resolve this we must remove the old driver and install a new one.

Solution

If removing the printer and reinstalling Canon Printer Drivers from Self Service App does not work, then specific files need to be removed and computer rebooted before reinstalling Canon Printer Drivers from the Self Service App.

To remove the old driver, please follow these steps:

1. Click on the Apple in the upper left hand corner and then System Preferences.
2. Click on Printers & Scanners.
3. Click on the Canon printer on the left side and then the [-] at the bottom to remove it.
4. Repeat until all Canon printers are removed and then close System Preferences.
5. Click once on desktop so Finder appears in upper left corner.
6. Click on "Go" and then "Go to Folder".
7. In that box, type /Library/Printers/ and click "Go"
8. In the folder that appears, please delete Canon folder.
9. Click on "Go" and then "Go to Folder".
10. In that box, type /Library/Printers/PPDs/Contents/Resources/ and click Go
11. In the folder that appears, please delete all files that begin with Canon and all files that begin with CN.
12. Reboot your Mac
13. To reinstall the Canon printer drivers. Open the Self Service app, locate "Canon Printer Drivers" and run "Install".
14. Follow the steps in Connecting a printer to macOS