Description

Instructions for connecting a SLAC networked printer to Windows and MacOS computers.

Your device will need to be on the SLAC internal network to add these printers.

Connecting a printer to Windows 10

There are two recommended methods for connecting a SLAC printer to your Windows 10 computer. From either the System Setting "Printers & scanners" or by running the print server command. Both methods are outlined below.

Connecting from the Printers and Scanners system settings

1. Click the Start menu button and in the search box > type Printer > Click Printers & scanners

2. Click Add a printer or scanner > wait for it to scan and bring up available networked printers in your area
3. The format is Building-Room-Model e.g., 050-1LOB-C5535-01 – B050, first floor lobby, Cannon C5535 MFD
4. Select your printer > click Add Device > Done

Connecting by running print server command

The majority of SLAC's Canon MFDs are located on the Print03 print server.

1. Click Start menu button > type \\print03 > hit Enter
2. Note: You may be prompted for credentials at this point if VPN in on a non-SLAC managed machine, be sure to enter your username in the format of slac\username followed by your SLAC password.

3. In the top right search bar > search for your building should bring up all available printer
4. The format is Building-Room-Model e.g., 050-1LOB-C5535-01 i.e., B050, first floor lobby, Cannon C5535 MFD
5. Double-click or right-click > Connect to connect to the printer.

Note: \\print02 houses mostly HP, Dell, plotters, etc. (non Canon MFDs)

Connecting a printer to macOS

1. Click the Apple symbol top left corner > System Preferences…

2. Click on Printers & Scanners

3. Click on plus (+) sign near bottom left > Choose Add Printer or Scanner…
   
   

4. In the Default tab, search for a printer in your building/location e.g., print03-052-107-C5550-01 for the Canon MFD in Bldg.52 area/room 107
   
   

5. For Use selection, click on Select Software
   
   
6. Printer Software screen will pop-up, type the model of the printer e.g., “C5550” in search Filter
   
   

7. Click on the printer software; in this example - Canon iR-ADV C5550/5560 and click OK
8. If you do not see Canon driver, you may need to either install or reinstall the Canon Printer Drivers in Self Service.
   
   • To install the driver please do the following:
   • Spotlight Search (magnifying glass icon in upper right corner) for "self service" >  sign-in with your SLAC Active Directory account > You should see Canon Printer Drivers > Click Install or Reinstall

9. Click Add. Print a test page if you’d like. You should be all set!

Troubleshooting

Printer not printing in Mac - Stopped -'Filter' failed

Problem

When I try to print from my Mac, I get an error message that says "Stopped Filter Failed" or "Unable to convert to PostScript file".

This is common when you upgrade from an older version of macOS to a newer version as the printing system within the operating system may have changed with the new version. For example, upgrading from OS X 10.14.7 to macOS 11 (Big Sur) can cause these errors because the entire system that allows you to print has changed. To resolve this we must remove the old driver and install a new one.

Solution

If removing the printer and reinstalling Canon Printer Drivers from Self Service App does not work, then specific files need to be removed and computer rebooted before reinstalling Canon Printer Drivers from the Self Service App.

To remove the old driver, please follow these steps:

1. Click on the Apple in the upper left hand corner and then System Preferences.
2. Click on Printers & Scanners.
3. Click on the Canon printer on the left side and then the [-] at the bottom to remove it.
4. Repeat until all Canon printers are removed and then close System Preferences.
5. Click once on desktop so Finder appears in upper left corner.
6. Click on "Go" and then "Go to Folder".
7. In that box, type /Library/Printers/ and click "Go"
8. In the folder that appears, please delete Canon folder.
9. Click on "Go" and then "Go to Folder".
10. In that box, type /Library/Printers/PPDs/Contents/Resources/ and click Go
11. In the folder that appears, please delete all files that begin with Canon and all files that begin with CN.
12. Reboot your Mac
13. To reinstall the Canon printer drivers. Open the Self Service app, locate "Canon Printer Drivers" and run "Install".
14. Follow the steps in Connecting a printer to macOS