Accounts and IDs

Computer Account Requests

Table of Contents

Account Request Requirements

There are two (2) criteria that are required in order for SLAC Account Services to process and provision computer accounts for users:

  1. A SLAC System ID (SID)
  2. An "Active" status. If you previously worked at SLAC and left, your status will show up as "Gone". 

Both of these items can be found in the user's SLAC Public Directory listing/profile. If the user is unable to find this information, the SLAC manager, supervisor, or point of contact (POC) can obtain it. If a user cannot be found in the public directory OR their status is listed as "Gone", the user will need to be onboarded and they should speak with their SLAC manager, supervisor, or point of contact (POC) to start the onboarding process with HR.

Once you confirm that the user has fulfilled both criteria, you can proceed to submit an account request for the user.

Submitting the Account Request Form

  1. Read the Acceptable Use of Information Technology Resources.
  2. Complete the SLAC Computer Account Request Form in ServiceNow. If you cannot access this form, provide the following information to your SLAC Point of Contact (Sponsor, Supervisor, Manager, etc.) so they can submit the request on your behalf:
    • SLAC point of contact (Sponsor, Supervisor, Manager, etc.)
    • Last name, First name, Middle name or initial
    • SLAC System ID (SID)
    • Offsite institution
    • External email address (to receive correspondence and acknowledge the SLAC Acceptable Use of Information Technology Resources policy)
    • New Account Type (select all that apply)
      • Active Directory (AKA Windows)
        • (This account can also be used to on managed macOS systems, web and cloud services, etc.)
      • Unix
    • Preferred account username (please provide provide a first-choice and second-choice)
      • All account usernames names must satisfy the following rules:
        • may contain digits 0-9 and the lower-case letters a-z
        • must begin with a lower-case letter
        • must not be shorter than 3 or longer than 8 characters

        • SLAC reserves the right to block account names that are deemed inappropriate.
    • SLAC email (select only one)
      • Office365 (formerly known as MS Exchange)
      • Forward to offsite email address
      • Office365 + Forward to offsite email address
    • Optional: Additional instructions or special group requirements, if known.
  3. Submit the form. A ServiceNow request will be submitted to Account Services.
  4. The manager will be notified via email of a new approval. The manager can also approve of this account creation at ServiceNow - My Approvals.
  5. After the manager approves, the user will be emailed a link to an online version of the declaration form to sign electronically, thereby acknowledging acceptance of the Acceptable Use of Information Technology Resources policy.
  6. Account Services will update the request as your request is processed. You will receive an email notification of such progress. 
  7. All new users of SLAC computer accounts are required to complete a Cyber Security Training for Employees course within 5 days of obtaining an account. Go to Minimum Training Requirements and follow the instructions for completing one of two Cyber Security courses, depending on your SLAC affiliation:
    1. CS100 (Cyber Security for Laboratory Users Training) - for people categorized as POI. This includes: 'Affiliated', 'SLAC Alumni', 'Department Associate', 'Emeritus', 'DOE', 'Intern', 'Other', 'User', 'Visitor'
    2. CS200 (Cyber Security Training for Employees) - for people categorized as NON-POI. This includes: 'Employee/SLAC', 'Employee/Campus', 'Visiting Faculty', 'Mentor-Retiree', 'Visiting Researcher', 'Sci Grad Student Research DOE', 'Stanford Principal Investigator', 'Subcontractor'

Remote Access Options Available at SLAC

Note: For remote access to SLAC Resources via Citrix or VPN you must already have a SLAC Active Directory (aka Windows) Account.

Attachment The PDF of the Computer Account Request Form is attached for historical record only. It has been replaced by the online process in Service Now.