Two Colleagues Working On Laptop in the Office
Mar8
IT Jams

Transforming the Service Desk: Implementing changes for improved customer support

–

This hybrid event will be held onsite at SLAC and via Zoom for remote participants.

Join Mai Tran and Baris Harvey from the Service Desk will discuss the latest innovations in Customer support, including:

  • New check-in process!
  • Different ways for you to get support
  • How to create tickets and check on the status of your tickets
  • Best practices for ticket submission

To register, please fill out this form.

Once you have registered we will send you a calendar invitation with meeting details.

Audience: SLAC

In case you're interested

Upcoming events

IT Jams

Driving Data Insights: A Tableau collaboration between LCLS-II-HE and SLAC IT

Join Data Analyst Vicky Hoang as she explores how LCLS-II-HE is using Tableau to unlock new data insights and automate old processes. We'll discuss...
Date Wednesday, May 22, 2024 · 2:00 p.m.–3:00 p.m.  PT
several graphs appear on a screen and a person is clicking at one of them
May22

Google Apps 101: Docs and Sheets

In this session, you will have the opportunity to learn the features and functionality of Google Drive, along with creating and managing Google Docs...
Date Thursday, May 23, 2024 · 9:00 a.m.–12:00 p.m.  PT
green pattern
May23
IT Jams

SLAC IT Strategic goals and improved governance

Join Jon Russell, SLAC Chief Information Office, as he discusses SLAC IT Strategic goals, the plan to accomplish them, and a new governance model...
Date Wednesday, May 29, 2024 · 2:00 p.m.–3:00 p.m.  PT
jeff
May29