ServiceNow (SNOW)
Data Risk Classification
Data Risk Classification
Moderate
SLAC's online platform for centralized IT service management, allowing users to submit and track support requests and incidents. It streamlines communication with the SLAC IT Service Desk and provides real-time updates on IT and other service related issues and service requests.
Features
- Incident & Service Request Management
- Change Management
- Real-time Ticket Tracking
- Self-Service Catalog & Automation
- Knowledge Base (KB) articles
Knowledge Base (KB) Overview
Target Audience
- Enterprise
Controlled Unclassified Information (CUI) Allowed?
- Conditional. Allowed only when the assignment group has explicit restrictions preventing users who are not explicitly authorized from accessing ticket details.
Requirements
- SLAC e-mail
Cost/Rates
- No additional cost to SLAC employee.
